Guest request
Let a guest start an approved service through a property QR or access point.
Guest request to factory and return
Guest Laundry and Dry Cleaning for Hotels, Airbnb and Accommodation
Connect guest garment care, location-owned linen and provider-owned pack swaps through role-separated portals, drivers, factory POS, payment, proof and commission reporting.
Guest QR pathwayDriver pickup & returnFactory POSPayment SMSDelivery proof
Guest Laundry and Dry Cleaning for Hotels, Airbnb and Accommodation
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
What must a hospitality garment service keep separate?
Guests, locations, drivers, management companies and garment-care providers have different responsibilities and must not share the same operational access. The Vacation Services pathway keeps each role in its own portal while the order moves through request, pickup, factory, payment, return and completion.
Built for the whole workflow
- Guest service orders
- Location-owned linen workflow
- Provider-owned RFID pack swap pathway
- Pickup and return driver activity
- Factory pricing and production
- Payment, proof and commission allocation
Verified capability
A closed-loop service for every participant
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
Driver workflow
Give the assigned driver only the pickup or return tasks required for the run.
Factory pricing
Allow the garment-care provider to inspect and price the real garments through the POS.
Payment confirmation
Send the guest a supported payment link and wait for confirmation before return where required.
Delivery proof
Record the configured return image or proof at the property.
Commission record
Allocate approved owner or management commission percentages to the correct period and order type.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Guest or location creates request
Identify the property, room or contact, service type and pickup requirement.
Pickup driver completes collection
Use the driver portal and navigation pathway, then return work to the factory.
Factory intakes and prices
Create the dry cleaning, laundry, shoe or alteration items through the provider POS.
Payment is requested
Send the supported SMS payment link for guest-paid services.
Return driver delivers
Complete the return run and record the configured proof.
Order and commission close
Mark complete and allocate approved commission information to the correct period.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Guest services
Support individually paid work.
- QR or guest request
- Room and property identity
- Factory POS garment pricing
- SMS payment link
- Return proof and completion
Property linen
Support location-owned items.
- Location service request
- Driver pickup and return
- Factory linen item entry
- Invoice-queue allocation
- Completion and reporting
RFID pack swap
Support provider-owned inventory.
- Pack or item identity
- Swap and replacement workflow
- Property proof image
- Provider ownership record
- Completion and exception status
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
Guest and linen service
For properties needing both guest-paid garment care and location-owned linen processing.
Distributed stays
For management companies coordinating multiple properties and driver runs.
Executive stays
For locations offering repeat guest and property service workflows.
Managed accommodation
For high-volume locations needing role separation, proof and financial allocation.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsCan guests see the provider management pages?
No. Guests, drivers, locations, management and providers must remain in separate closed-loop portals.
Who decides the garment price?
The factory provider inspects and prices the accepted items through its POS.
Can the system handle property linen as well as guest clothing?
Yes. Guest service, location-owned linen and provider-owned RFID pack swaps are separate supported workflow types.
Can payment be required before return?
Yes. Guest orders can use a supported SMS payment link and payment confirmation before the return stage.
Can management commissions be recorded?
Approved owner and management commission percentages can be allocated to the correct orders and invoice periods.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.