Customer delivery requests
Receive or record pickup and delivery requests against the correct customer and location.
Routes and driver operations
Pickup and Delivery Software Connected to the Garment Order
Plan customer requests, runs, drivers, order status, payment and proof of completion without separating the route from the counter and factory record.
AM/PM run planningCustomer requestsDriver workflowProof of completion
Pickup and Delivery Software Connected to the Garment Order
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
Why route software must connect to production
A driver should not arrive for an order that is not ready, carry an unpaid delivery without the correct rule, or return garments without proof. The route, customer, ticket, production and payment records need to work together.
Built for the whole workflow
- Pickup and delivery request
- Run and driver allocation
- Factory readiness
- Payment status
- Proof and completion
Verified capability
Software that follows the work
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
AM/PM run planning
Build practical runs by date, service window, area and assigned driver.
Driver workflow
Give the driver the customer, address, action, order and completion information required for the run.
Payment awareness
Keep prepaid, pay-link, account and delivery-payment rules visible.
Proof of completion
Record delivery confirmation, notes or available proof images where configured.
Factory connection
Only release work into the return run when the order is complete and correctly assembled.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Create or receive the request
Record the customer, location, service, preferred window and collection requirement.
Allocate the run
Assign the request to the correct date, AM/PM run and driver.
Collect and return to production
Confirm pickup, bring work into the factory and create or update the customer order.
Complete and prepare return
Finish production, payment requirements and assembly before the return run.
Deliver and prove completion
Navigate, complete the handover, record notes or proof and close the route action.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Route control
Plan what the driver must do.
- Run dates and windows
- Driver assignment
- Customer and location details
- Pickup or return action
- Run-sheet visibility
Order control
Keep routes connected to work.
- Ticket readiness
- Item and bag status
- Payment requirement
- Customer messages
- Exceptions and failed delivery
Management control
Review route performance.
- Completed and outstanding stops
- Driver activity
- Proof records
- Customer service history
- Route and revenue reporting
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
One-store pickup service
Add scheduled customer collection and return without creating a separate customer system.
Recurring residential or business runs
Manage repeated locations, accounts, driver assignments and delivery evidence.
Multi-store and factory routes
Connect locations, production, return runs and head-office visibility.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsCan customers request pickup through a portal?
Customer delivery-request pathways are available where the customer portal is configured.
Can runs be separated into morning and afternoon?
Yes. DCME supports AM/PM run concepts and can be configured around the operating schedule.
Can the driver see whether an order is paid?
Payment status and required action can be included in the configured driver workflow.
Can proof of delivery be recorded?
Proof notes and image pathways are available depending on the driver configuration.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.