Property structure
Represent owners, management companies, buildings and service locations accurately.
Property location to garment-care factory
Connected Dry Cleaning Services for Buildings and Managed Locations
Create a controlled service pathway for apartments, offices, hotels, student accommodation and managed properties using pickup, concierge points, lockers or Red Box 24/7™.
Managed locationsConcierge pointsLockers & Red BoxFactory routesLocation reporting
Connected Dry Cleaning Services for Buildings and Managed Locations
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
What does a building service need to coordinate?
The service must identify the property, customer or guest, collection point, garments, provider, pickup run, factory order, payment, return and proof of completion. DCME can connect those parts while keeping the building role separate from provider operations.
Built for the whole workflow
- Property and service-point identity
- Resident, guest or staff order pathway
- Pickup and return logistics
- Factory POS pricing and production
- Payment and customer communication
- Location activity and commission pathways where configured
Verified capability
Turn a property amenity into an operable service
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
Flexible collection
Use concierge handoff, scheduled pickup, lockers or Red Box according to the property.
Provider workflow
Send work into the provider’s normal dry cleaning, laundry, shoe or alteration operation.
Guest convenience
Give users a clear request, payment and delivery pathway without access to provider management pages.
Completion evidence
Record the configured return and delivery proof before closing the service.
Commercial allocation
Support owner or management commission structures where a separate service agreement requires them.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Create the property relationship
Define owner, management company, property, contacts and approved services.
Choose the collection model
Set concierge, driver, locker, Red Box or mixed service points.
Launch customer access
Provide the approved QR, portal, location or staff-assisted request pathway.
Collect and process
Move work to the provider, price it through the POS and complete production.
Take payment and return
Confirm payment, allocate the return run and record delivery completion.
Report the service
Review orders, location activity, provider performance and any agreed commission allocation.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Property roles
Keep responsibilities separated.
- Owner and management relationship
- Property and service locations
- Guest, resident or staff access
- Provider operational separation
- Contact and escalation records
Service workflow
Connect request to completion.
- QR or location request
- Driver pickup and return
- Factory POS pricing
- Payment-link pathway
- Delivery proof and completion
Commercial control
Support the agreed model.
- Provider and location reporting
- Commission percentage where configured
- Invoice-period allocation
- Service and order status
- Customer privacy and role permissions
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
Resident amenity
For residential buildings offering scheduled or unattended garment care.
Workplace service
For employers or office towers providing pickup and return convenience.
Guest and location laundry
For guest dry cleaning and property-owned linen pathways.
Managed accommodation
For high-density accommodation needing simple customer access and controlled logistics.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsCan building staff access the provider dashboard?
No. Property, guest, driver and provider roles should remain separated and return users to their own closed-loop portal.
Can a property use lockers or Red Box?
Yes, where the location, hardware and service agreement are suitable and supported.
Who prices the garments?
The garment-care provider prices accepted work through the factory POS according to the configured services and prices.
Can commissions be allocated?
Owner or management commission structures can be configured where they form part of the approved commercial arrangement.
Can the same provider serve several properties?
Yes. A provider can manage multiple locations while keeping property, order and reporting identity separate.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.