Order-ready messages
Notify the correct customer when the ticket reaches the configured ready state.
Customer communication
Dry Cleaning SMS That Supports Collection, Payment and Customer Recovery
Use a supported SMS account from 5¢ per message for order-ready notices, payment links, pickup reminders and carefully targeted customer campaigns.
From 5¢ per messageYour supported accountReady and reminder messagesTargeted campaigns
Dry Cleaning SMS That Supports Collection, Payment and Customer Recovery
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
Why SMS is an account-control tool
SMS is not only a ready notification. It can reduce completed work sitting in store, move payment earlier, recover customers, promote seasonal services and create an auditable customer-contact process. The business should understand the provider cost and control the account.
Built for the whole workflow
- Order-ready notification
- Payment link
- Pickup reminder
- 30/60/90-day customer recovery
- Campaign result tracking
Verified capability
Software that follows the work
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
Payment links
Include a supported payment action where the gateway and customer workflow are configured.
Collection reminders
Follow up completed work still in store according to the business policy.
Customer reactivation
Target customers by last visit, service history, season or opportunity rather than sending every message to everyone.
Supported account control
Use an approved account pathway with messaging available from 5¢, subject to provider terms.
Campaign measurement
Compare the target group, sent messages, customer return and resulting sales where the required data is available.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Create the correct audience
Choose order-ready customers, uncollected work or a verified marketing segment.
Use a clear message
State the action, business identity, expiry or offer terms and any payment link.
Send through the supported account
Use the configured provider and record the message action.
Measure the response
Review collection, payment, visits or sales after the communication.
Improve the next campaign
Keep relevant segments and remove messages that create cost without action.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Operational SMS
Move current work.
- Ready notification
- Payment link
- Pickup reminder
- Delivery update
- Clarification request
Marketing SMS
Reach a relevant customer.
- Lost-customer recovery
- Doona and bedding season
- Jackets and coats
- Alterations cross-sell
- Shoe-cleaning cross-sell
Governance
Keep messaging responsible.
- Customer consent and preferences
- Sender identification
- Provider account
- Message cost
- Campaign result review
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
Ready and payment communication
Reduce manual calls and make the next customer action clear.
Customer recovery
Use POS history to find customers and services worth contacting.
Pickup and delivery updates
Keep customers informed through the collection and return process.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsDoes DCME charge 5¢ for every SMS?
The published position is SMS from 5¢ using a supported customer account. The final provider price, message type and terms are controlled by the SMS provider.
Can SMS include a payment link?
Yes, where a supported payment gateway and link workflow are configured.
Can I message customers who have not returned?
Customer-recovery segments can be created from available history, but the business must follow applicable consent, privacy and messaging requirements.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.